FAQs

Can I cancel my order after I've made a purchase?

Yes! We offer order cancellation as long as we haven't sent your order out already which could range from an hour to 24 hours.

How do I return an item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our Return Policy for more information on how to initiate a return and if you are eligible for a return.  

Do you need to purchase additional equipment?

No extra equipment is required, everything needed comes with your package.  

Where can I find my tracking number?

Once your order has been shipped, you should receive an automated email providing you with your tracking number. If you have not received your tracking number within 24 hours of placing your order, do not worry, we have sent your order however please either contact us here or email us and we will supply the information asap.

Need more support? Don't be shy, we won't bite :) - feel free to email us today at: elysianprojector@gmail.com for support. Please allow 1-2 business days for a response from our team.